RERA complaint against a builder: delayed flat or refund
Updated 2026-10 · General information, not legal advice.
The Real Estate (Regulation and Development) Act, 2016 set up a RERA authority in each state. If a registered project is delayed, you can ask for a refund with interest, or interest for every month of delay.
When to use this
- Possession is late beyond the agreed date
- The builder changed the layout or amenities without consent
- There are structural defects after possession
Step by step
- 1
Check the project on your state RERA site
Note the registration number and the promised completion date.
- 2
Write to the builder
A demand letter or legal notice puts your claim on record.
- 3
File the complaint online
Use your state RERA portal. A fee set by your state applies.
- 4
Attend hearings
Bring the agreement, payment receipts and letters.
Key facts
- The Act asks authorities to decide complaints within 60 days, though many take longer
- You can choose a refund with interest or stay on with interest for the delay
- You can also approach the Consumer Commission
Get your free action plan
Tell us what happened. We show your options, draft the letters and track every deadline.
Common questions
Is my project covered by RERA?
Most ongoing projects above a minimum size had to register. Check your state RERA website.
Do I need a lawyer for RERA?
No, but builders usually have one, so many buyers use an advocate.