CPGRAMS: how to complain about a government office
Updated 2026-10 · General information, not legal advice.
CPGRAMS is the central government's online grievance system. Your complaint goes to the right ministry, and you can appeal if you are not satisfied with the reply.
When to use this
- A central government service is delayed, for example passport, pension or railways
- An office is not replying to your applications
- Staff asked for a bribe or behaved badly
Step by step
- 1
Register on pgportal.gov.in
Use your mobile number. Registration is free.
- 2
Choose the ministry and write clearly
State dates, application numbers and what you want, within the character limit.
- 3
Track the registration number
You get updates by SMS and email.
- 4
Appeal if needed
If the reply does not solve the problem, file an appeal from the same page.
Key facts
- Free to file
- Central ministries aim to resolve grievances within 21 days
- For state government offices, use your state's grievance portal or CM helpline
Central ministries took 15 days on average to dispose of a grievance in 2025.
Source: DARPG (opens in a new tab)Get your free action plan
Tell us what happened. We show your options, draft the letters and track every deadline.
Common questions
What if CPGRAMS does not help?
You can file an RTI application to ask what action was taken, then escalate.
Can I complain anonymously?
No. You need a registered mobile number so the office can reply to you.