Complaint against Jio: grievance officer and escalation
Updated 2026-10 · General information, not legal advice.
Start with Jio's own grievance process, then escalate through the telecom appellate authority and the Consumer Commission if it is not solved. This page links to the company's official page. Official page checked on 12 October 2026. Names and contact details can change, so read them there, not here.
What it handles
- Wrong bills or charges
- Network, port-out or service problems
- Complaints not resolved by customer care
How to file
- 1
Complain to the operator
Use Jio's customer care or complaint centre and note the docket (complaint) number.
- 2
Use the appellate authority
TRAI's rules require telecom operators to have an appellate authority for unresolved complaints. The official page below lists the authority and the nodal officers.
- 3
Keep the timeline
Write down the dates of each contact, the docket number and the replies.
- 4
Take it further if needed
If it is still not fixed, you can complain to the Department of Telecommunications via CPGRAMS or file a consumer complaint at e-Jagriti.
Key facts
- Official page checked on 12 October 2026
- We link to the official page and do not copy officers' names or emails
- Keep screenshots, ticket numbers and dates
Read the full guide: Mobile or broadband complaint: how to escalate in India
Not sure this is the right place?
Tell us what happened. We show the right steps in the right order and draft the letters.
Common questions
Is this the official Jio page?
No. Shikayat is not affiliated with the company. The link goes to the company's own official page.
What if the company does not reply?
Escalate as in the steps above and keep a written record of every contact.