Online order refund not received? How to get it from Amazon, Flipkart and others
Updated 2026-10 · General information, not legal advice.
Online marketplaces are covered by the E-Commerce Rules. They must have a grievance officer, acknowledge your complaint within 48 hours and resolve it within a month.
When to use this
- A returned item's refund has not come
- An order was cancelled but money was not refunded
- The seller or platform keeps giving the same reply
Step by step
- 1
Save the proof
Order ID, payment proof, return or cancellation confirmation and any chat or email.
- 2
Escalate on the platform
Use the app's help section first, then email the platform's grievance officer and note the complaint number.
- 3
Call 1915 or use the National Consumer Helpline
File at consumerhelpline.gov.in; it takes your complaint to the company.
- 4
Send a notice and file at the Consumer Commission
For an unresolved refund or compensation, send a legal notice and file online at e-Jagriti.
Key facts
- Refunds go to the original payment method unless you chose store credit
- Time limit at the Consumer Commission is 2 years
- You can file in your own district
Get your free action plan
Tell us what happened. We show your options, draft the letters and track every deadline.
Common questions
How long should a refund take?
It depends on the platform's policy and your payment method. Complain if it is delayed beyond the time they stated.
Can I complain if the seller is a third party?
Yes. The platform and the seller are both answerable to you.