Where to complain in India
Helplines, portals and ombudsmen for consumer, banking, insurance, cyber fraud and government complaints, with the steps to use each.
National Consumer Helpline (1915)
What the National Consumer Helpline handles, how to file a complaint on 1915 or consumerhelpline.gov.in, and what to do if the company does not respond.
e-Daakhil (now e-Jagriti): file a consumer case online
e-Daakhil is now e-Jagriti. How to file a consumer case online: which Commission, fees, documents and time limit.
CPGRAMS: file a grievance against a government office
How the CPGRAMS portal works for complaints against central and state government departments, and how to appeal.
Cyber crime complaint online: cybercrime.gov.in and 1930
What to do in the first hour after online fraud: call 1930, report on cybercrime.gov.in, and tell your bank.
RBI Ombudsman: complain about a bank or NBFC
How to complain to the RBI Integrated Ombudsman about banks, NBFCs and payment apps: when you can, how to file, and what it costs.
IRDAI Bima Bharosa: complain about an insurer
How to complain about a rejected or delayed insurance claim: the insurer, IRDAI's Bima Bharosa portal and the Insurance Ombudsman.
SEBI SCORES: complain about a broker or listed company
How investors complain to SEBI through the SCORES portal about stock brokers, mutual funds and listed companies.
NALSA 15100: free legal aid in India
Who can get a free lawyer in India through the Legal Services Authority, and how to apply through NALSA 15100 or your district authority.
Insurance Ombudsman: how to complain about an insurer
What the Insurance Ombudsman handles, when you can approach it, how to file free of cost, and the time limit.
Passport Seva: track your passport and file a grievance
How to track a passport application on Passport Seva, what to do about police verification delays, and how to raise a grievance with the passport office.
EPFiGMS: the EPFO grievance portal for PF complaints
How to register a PF grievance on EPFiGMS for a stuck claim, KYC mismatch or an employer not depositing PF, and how to track and escalate it.
Income tax e-Nivaran: raise a grievance on the e-filing portal
How to raise an income tax grievance on the e-filing portal for a delayed refund, a notice or a processing error, and where to escalate.
Rail Madad: complain about a train or railway service (139)
How to complain on Rail Madad about a train, station, staff, cleanliness or catering, by app, website or 139, and how to follow up.
AirSewa: complain about an airline or airport
How to complain on AirSewa about a cancelled or delayed flight, a refund, baggage or airport service, and how it is passed to the airline.
Sanchar Saathi: block a lost phone and report fraud calls
What Sanchar Saathi does: block a lost or stolen mobile, report suspected fraud calls and messages, and check mobile connections taken in your name.
Lokpal: complain about corruption by a public servant
When you can complain to the Lokpal about corruption by a public servant, how to file online, the time limit and what happens next.
NHRC: complain about a human rights violation
When to complain to the National Human Rights Commission about violations by public servants or police, how to file online, and the one-year limit.
FSSAI Food Safety Connect: report unsafe or adulterated food
How to report unsafe, expired or adulterated food to FSSAI and your state food safety officer, with the evidence to keep.
NPCI: raise a UPI dispute
How to raise a UPI dispute for a failed or wrong transaction: the app, your bank, NPCI's dispute system and the RBI Ombudsman.
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