What happens after you file at the Consumer Commission: hearing, reply and mediation

Updated 2026-10 · General information, not legal advice.

Filing is only the start. Knowing the stages helps you stay ready and not miss a date, which can hurt your case.

When to use this

1
Admission and notice
The Commission checks the complaint and, if admitted, sends a notice to the other side to reply, usually within about 30 days (extendable). Keep the case number from e-Jagriti.
2
Reply and your evidence
The other side files a reply. You may file evidence and documents, and a short written argument. Keep copies of everything.
3
Hearings
Hearings can be in person or by video. Attend on the dates, or send an advocate. Missing dates can delay or hurt the case.
4
Mediation or order
The Commission can refer the matter to mediation if both sides agree. If not, it passes an order, which can be appealed to the State Commission within the time allowed.

Tell us what happened. We show your options, draft the letters and track every deadline.

Do I have to attend every hearing?

Usually you or your advocate should; check the Commission's directions for your case.

Is mediation compulsory?

No. Both sides must agree to it.