Complaint against State Bank of India (SBI): grievance officer and escalation
Updated 2026-10 · General information, not legal advice.
Start with State Bank of India (SBI)'s own grievance process, then escalate through the RBI Ombudsman if it is not solved. This page links to the company's official page. Official page checked on 12 October 2026. Names and contact details can change, so read them there, not here.
What it handles
- Wrong or unauthorised debit
- Card, loan, account or charges disputes
- Slow or no reply to a complaint
How to file
- 1
Complain to the bank in writing
Use State Bank of India (SBI)'s complaint channel and keep the complaint number. The official page below lists the levels of escalation.
- 2
Go up the bank's levels
If the first level does not solve it, escalate to the next levels named on the bank's page, such as the nodal officer and the principal nodal officer.
- 3
Go to the RBI Ombudsman
If the bank has not replied within 30 days or you are not satisfied, file free at cms.rbi.org.in.
- 4
For fraud, act the same day
Call 1930 and report the fraud, and read our guide on unauthorised transactions.
Key facts
- Official page checked on 12 October 2026
- We link to the official page and do not copy officers' names or emails
- Keep screenshots, ticket numbers and dates
Read the full guide: Bank debited money wrongly? How to complain to the bank and RBI Ombudsman
Not sure this is the right place?
Tell us what happened. We show the right steps in the right order and draft the letters.
Common questions
Is this the official State Bank of India (SBI) page?
No. Shikayat is not affiliated with the company. The link goes to the company's own official page.
What if the company does not reply?
Escalate as in the steps above and keep a written record of every contact.