Complaint against PhonePe: grievance officer and escalation
Updated 2026-10 · General information, not legal advice. · Reviewed by: Ayush Sachan, Advocate, 2026-10-27 · How we review
Start with PhonePe's own grievance process, then escalate through NPCI and the RBI Ombudsman if it is not solved. This page links to the company's official page. Official page checked on 27 October 2026. Names and contact details can change, so read them there, not here.
What it handles
- Money debited but payment failed
- Wrong or fraudulent UPI payment
- Refund and wallet problems
How to file
- 1
Raise it in the app at once
Use Help on the transaction in the PhonePe app and note the transaction ID and the UTR number.
- 2
Use the grievance policy
PhonePe's Grievance Policy page lists its levels: customer support first, then grievance registration, then the Nodal Officer. Keep every ticket number.
- 3
Dispute with NPCI if needed
For a UPI payment that failed or went to the wrong person, you can raise a dispute on the NPCI UPI dispute page.
- 4
Go to the RBI Ombudsman
If the company has not solved it in 30 days, file free at cms.rbi.org.in. For fraud, call 1930 the same day.
Key facts
- Official page checked on 27 October 2026
- We link to the official page and do not copy officers' names or emails
- Keep screenshots, ticket numbers and dates
Read the full guide: UPI or online fraud: what to do in the first hour
Not sure this is the right place?
Tell us what happened. We show the right steps in the right order and draft the letters.
Common questions
Is this the official PhonePe page?
No. Shikayat is not affiliated with the company. The link goes to the company's own official page.
What if the company does not reply?
Escalate as in the steps above and keep a written record of every contact.