Complaint against Zomato: grievance officer and escalation
Updated 2026-10 · General information, not legal advice.
Start with Zomato's own grievance process, then escalate through the National Consumer Helpline (1915), FSSAI and the Consumer Commission if it is not solved. This page links to the company's official page. Official page checked on 12 October 2026. Names and contact details can change, so read them there, not here.
What it handles
- Wrong, missing or spoilt food
- Refund for a cancelled or failed order
- Delivery and payment problems
How to file
- 1
Report in the app at once
Use Help on the order in the Zomato app with photos of the food and packaging. Do it the same day.
- 2
Check the official policies page
The company's policies page lists how complaints are handled and who to write to. Keep the ticket number.
- 3
Call 1915
The National Consumer Helpline takes your complaint to the company.
- 4
Report food safety concerns
For unsafe food, report to FSSAI Food Safety Connect. For money, file at the Consumer Commission at e-Jagriti.
Key facts
- Official page checked on 12 October 2026
- We link to the official page and do not copy officers' names or emails
- Keep screenshots, ticket numbers and dates
Read the full guide: Food delivery order wrong, missing or unsafe? How to complain
Not sure this is the right place?
Tell us what happened. We show the right steps in the right order and draft the letters.
Common questions
Is this the official Zomato page?
No. Shikayat is not affiliated with the company. The link goes to the company's own official page.
What if the company does not reply?
Escalate as in the steps above and keep a written record of every contact.