e-Daakhil (now e-Jagriti): file a consumer case online

Updated 2026-10 · General information, not legal advice. · Reviewed by: Ayush Sachan, Advocate, 2026-10-11 · How we review

e-Jagriti is the online portal for filing and tracking cases at the District, State and National Consumer Commissions. You can file from home, in your own district, without a lawyer.

What it handles

• Defective goods and deficient services
• Unfair trade practices and misleading ads
• Refund and compensation claims against sellers, platforms, builders, banks and insurers

How to file

1. 1

   Try the company first

   Send a written complaint and a legal notice with a deadline, usually 15 days.

2. 2

   Pick the right Commission

   Claims up to ₹50 lakh go to the District Commission. Higher claims go to the State or National Commission.

3. 3

   Register and fill the form

   Create an account on e-Jagriti, enter both sides' details, your facts, the relief you want and the claim value.

4. 4

   Upload documents and pay any fee

   Attach the bill, correspondence and notice. Claims up to ₹5 lakh have no fee.

5. 5

   Track hearings online

   Dates and orders appear on the portal; you can often appear by video.

Key facts

• Time limit: 2 years from when the problem arose
• No fee for claims up to ₹5 lakh
• You can file in the district where you live or work

Read the full guide: How to file a consumer complaint in India

Common questions