Rail Madad: complain about a train or railway service (139)

Updated 2026-10 · General information, not legal advice.

Rail Madad is the Indian Railways system for complaints and help during a journey. You can use it during travel for faster action.

What it handles

• Cleanliness, catering or coach problems
• Staff behaviour and security
• Delays and ticketing issues

How to file

1. 1

   Use it during the journey

   Call 139, or use the Rail Madad app or website, with your PNR or train details.

2. 2

   Describe the problem and add a photo

   State the coach, seat and what is wrong, and attach a photo if you can.

3. 3

   Note the complaint number

   Use it to check status and to escalate.

4. 4

   For refunds

   For money not refunded after a cancelled train, see the IRCTC refund guide.

Key facts

• Helpline 139
• Keep your PNR and screenshots
• Women in distress: 181. Emergency: 112

Read the full guide: IRCTC train ticket refund not received? How to claim it

Common questions