Consumer Commission complaint format (e-Jagriti) with sample headings

Updated 2026-10

A consumer complaint follows a standard order. Filing online on e-Jagriti asks for the same details. An advocate usually completes the legal parts, so this sample marks where.

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, [DISTRICT]

Consumer Complaint No. ______ of [YEAR]

MEMO OF PARTIES
[COMPLAINANT NAME], [ADDRESS] ... Complainant
Versus
[OPPOSITE PARTY NAME], [ADDRESS] ... Opposite Party

LIST OF DATES AND EVENTS
Date | Event
[DATE] | [EVENT]
[DATE] | [EVENT]

FACTS OF THE COMPLAINT
1. [FACT, IN DATE ORDER.]
2. [FACT.]

DEFICIENCY IN SERVICE / UNFAIR TRADE PRACTICE
[DESCRIBE IN PLAIN WORDS HOW THE OPPOSITE PARTY FAILED.] [ADVOCATE: ADD PROVISIONS]

JURISDICTION
The complainant resides at [PLACE]. [ADVOCATE: CONFIRM PECUNIARY AND TERRITORIAL JURISDICTION]

LIMITATION
The cause of action arose on [DATE]; the complaint is within the limitation period. [ADVOCATE: VERIFY]

RELIEF CLAIMED
(a) Refund / compensation of Rs. [AMOUNT];
(b) Compensation of Rs. [AMOUNT] for mental agony and harassment;
(c) Litigation costs of Rs. [AMOUNT].

DOCUMENTS TO ANNEX
1. [INVOICE / RECEIPT]
2. [COMPLAINTS AND REPLIES]
3. [LEGAL NOTICE AND PROOF OF DELIVERY]

A sample for understanding the format. It is general information, not legal advice. An advocate should check a notice before it is sent.

How to fill it in

• Fill each heading from your documents; keep facts in date order
• Leave legal provisions and jurisdiction for an advocate to confirm
• State refund and compensation amounts clearly, with the basis
• List every document you will annex
• On e-Jagriti you enter the same details in the online form

Key facts

• Time limit is 2 years from when the problem arose
• No fee for claims up to ₹5 lakh
• You can file without a lawyer, but an advocate helps with the legal parts

Read the full guide: Consumer court fees, limit and which commission to file in

Common questions