Cyber crime complaint: what to say on 1930 and what to fill on cybercrime.gov.in

Updated 2026-10

After online fraud, speed matters. Having the transaction details and a short account ready lets you report in minutes. Call 1930 first, then use the portal.

CALL 1930 NOW: WHAT TO SAY
"My name is [NAME], my phone is [PHONE]. On [DATE] at about [TIME], I lost Rs. [AMOUNT] through [UPI / CARD / A CALL / A WEBSITE]. The transaction ID is [UTR], to [BENEFICIARY UPI ID OR ACCOUNT], from my account at [BANK]." Note the acknowledgement number they give you.

DETAILS FOR THE PORTAL FORM
- Category: [ONLINE FINANCIAL FRAUD / UPI FRAUD / SOCIAL MEDIA / OTHER]
- Date and time of incident: [DATE, TIME]
- Platform or medium: [UPI APP / WEBSITE / PHONE CALL / SOCIAL MEDIA]
- Amount lost: Rs. [AMOUNT]
- Transaction details (one line each): [UTR] | [DATE] | [AMOUNT] | [BANK] | [BENEFICIARY UPI ID OR ACCOUNT]
- Suspect details: [PHONE NUMBERS, UPI IDS, WEBSITES, SOCIAL MEDIA PROFILES]
- Evidence to upload: [SCREENSHOTS, BANK STATEMENT, CHAT EXPORTS]

INCIDENT DESCRIPTION
On [DATE], I [WHAT YOU DID: RECEIVED A CALL / CLICKED A LINK / PAID FOR AN ORDER]. [WHAT THE FRAUDSTER SAID OR DID, IN DATE ORDER.] I then noticed that Rs. [AMOUNT] had been debited by [METHOD] at [TIME]. I called 1930 at [TIME] and my acknowledgement number is [NUMBER]. I informed my bank on [DATE] (complaint no. [NUMBER]).

A sample for understanding the format. It is general information, not legal advice. An advocate should check a notice before it is sent.

How to fill it in

• Keep the UPI app or bank messages open for the transaction ID (UTR)
• Write every suspect phone number, UPI ID or website exactly as you saw it
• Take screenshots before anything disappears
• Note the 1930 acknowledgement number and tell your bank

Key facts

• Call 1930 as soon as possible; the first hours matter most
• Never share OTPs or PINs
• Women in distress: 181. Emergency: 112

Read the full guide: UPI or online fraud: what to do in the first hour

Common questions